Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns and refunds process is designed to be simple and fair.

1. Eligibility for Returns

• Items may be returned within 7 days of delivery in accordance with the Consumer Protection Act.

• To qualify for a return, the item must be unused, unopened, and in its original packaging.

• Proof of purchase (such as your order number or receipt) is required.

2. Non-Returnable Items

• For health, safety, and hygiene reasons, used or opened products cannot be returned.

• Sale or clearance items may not be eligible for return unless they are defective.

3. Defective or Damaged Products

• If you receive a product that is defective, damaged, or incorrect, please notify us within 24 hours of delivery.

• We will arrange for inspection and, where applicable, a replacement or full refund at no extra cost.

4. Return Process

• To initiate a return, contact us at 📧 Sales@clickandvape.co.za or📞 +27 41 001 3330.

• Once approved, you will receive return instructions.

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

5. Refunds

• Refunds are processed once the returned product has been inspected and approved.

• Approved refunds will be credited back to your original payment method within 5–10 working days, depending on your bank or payment provider.

6. Exchanges

• If you would like to exchange an eligible product, please contact us to arrange the exchange.

• Exchanges are subject to stock availability.

7. Contact Us
If you have any questions about returns or refunds, reach out to us at:

📧 Sales@clickandvape.co.za
📞 +27 41 001 3330

🔄 Returns & Refunds Overview